Cancellation and Refund

Refund Policy

• For a single item refund request, ₹100 will be deducted as a reverse-shipping charge.

• For multiple item returns, ₹100 per item will be deducted from the total refund.

• If a prepaid order is canceled after dispatch or more than 24 hours of placement, a ₹100 processing fee will apply.

Exchange Policy

• Fixed charge of ₹100 per exchange, regardless of item count. Payment must be made in advance.

• Exchanges are valid only for the same item in a different variant (e.g. colour or size).

Return Guidelines

• Requests must be made within 5 days of delivery.

• Products must be unused, in original packaging, with tags intact.

• Damaged, used, or worn items are not eligible for returns.

• It may take up to 7 days to process a return after pickup. Refunds will be processed post-verification.

Pickup Attempts

• Our delivery partner will make three attempts to pick up returned items.

• If all fail, please contact us to reschedule.

COD Refunds

• Refunds for Cash on Delivery orders are processed via UPI or bank transfer based on details provided in the return request form.

Shipping & COD Fees

• Shipping charges and COD fees are non-refundable in all cases.

Cancellation Policy

• Pre-shipment cancellations: Full refund, minus ₹100 processing fee if beyond 24 hours or after dispatch.

• Post-shipment cancellations: Follow standard return and refund procedures once the item is delivered.

Non‑Returnable Items

• Due to hygiene reasons, certain personal care items (e.g. innerwear, beauty products) cannot be returned.

• Ecokitchenlab reserves the right to update this list at any time without prior notice.

Undelivered Shipments

• Orders undeliverable due to incorrect address or contact info: ₹100 deduction applies before refund.

• Additional ₹100 will be charged if you request redelivery.

Missing Deliveries

• If you receive a delivery alert but haven’t received your package, contact us within 24 hours to initiate an investigation.

Product Issues & Care

• Inspect your items upon receiving.

• For defects or issues, email us at ecokitchenlabstore@gmail.com within 24 hours of delivery, including product details & photos.

• Refunds will be subject to verification and may take 10–15 working days to process post-approval.

Bank Details & Refund Processing

• Refunds will be processed using the bank or UPI details you provide in the return form.

• Ecokitchenlab is not liable for delays caused by incorrect or incomplete information.

🕐 Support Hours & Contact

• Support Hours: Monday–Saturday, 9 AM–6 PM IST.

• Queries received outside working hours will be addressed the next working day.

• Contact: ecokitchenlabstore@gmail.com

🔄 Summary Table

📌 Notes

• This policy is valid only for purchases made through ecokitchenlab.myshopify.com.

• We reserve the right to amend this policy at any time. Changes will be posted with a “Last updated” date.

Last updated: July 2, 2025